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Shipping and Returns


The primary customer address should reflect the name and address associated with the credit card used for purchase.

If the shipping address is different, enter the shipping address in the lower part of the customer screen as specified.

For United States orders, we ship by UPS from our warehouse in Illinois.  Orders specifying UPS Ground are generally filled within one business day.

Orders paid by check can only be shipped after receipt of the check.

Orders specifying 1-, 2- or 3-Day Shipping must be received by 10AM Central Time Monday-Friday in order to be shipped the same day.  Shipping times are based on business days (Monday-Friday excluding holidays).

At the Parkinson Shop, we offer a two-week trial on all the products we sell.  We ask that you use good judgment, not to damage the products you are evaluating.  Upon receiving returns, we will refund you the cost of the product and the outbound ground shipping charge.  We do not refund return shipping or expedited shipping charges.

All returns should be shipped to our warehouse at:

Parkinson Shop
In-Step Mobility Products
8048 Monticello Ave.
Skokie, IL 60076 

Attn: Returns department.

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